Ride Free Lafayette: Frequently Asked Questions

There’s a free shuttle service within the City of Lafayette called Ride Free Lafayette which anyone can use to run errands, go to appointments or go see friends!

What is the Ride Free Lafayette program?

The Ride Free Lafayette program is a free, on-demand bus service which connects people to places within the City of Lafayette.

How do I book a ride with Ride Free Lafayette?

There are three ways to book your ride with Ride Free Lafayette!

The first is to call (833)-456-3359, you can book your ride online or download the On Demand Transit: Rider App.

The Ride Free Lafayette Bus will arrive at your pick-up location at the designated time.

Trips can be booked online 24 hours a day, 7 days a week. Representatives can book a ride, using the phone number, during hours of operation Monday through Sunday.

How can I cancel my Ride Free Lafayette scheduled ride?

All rides on the Ride Free Lafayette service are free and there’s no penalties or fees for cancelation.

If the trip was booked via the app or website, log into your account and cancel the trip. If the trip was booked through a representative, please call 833-456-3359 to cancel or reschedule your trip.

What are the service times for Ride Free Lafayette?

The Ride Free Lafayette bus runs Monday through Sunday and holidays from 7 a.m. to 8 p.m.

Can I walk onto the Ride Free Lafayette bus without a scheduled trip?

Riders can walk onto the bus if they see the Ride Free Lafayette bus in the community and the driver can make a trip for the rider via their tablet.

Where can you take the Ride Free Lafayette bus?

Ride Free Lafayette Service Area Map AreaResidents and visitors can use the Ride Free Lafayette service to connect to transit stops, go to medical appointments, run errands, get to work, visit the community center and more!

The start and finish destinations must be within the City of Lafayette or the Kestrel Community in the City of Louisville.

The service area operates throughout the City of Lafayette.

Is Ride Free Lafayette accessible?

Yes! The Ride Free Lafayette bus is accessible to people of all ages and ability levels.

The 14-seat bus features a wheelchair lift that accommodates all types of wheelchairs.

Service animals are allowed on the bus in accordance with the Americans with Disabilities Act. Non-service animals are not permitted on the vehicle.

Does the Ride Free Lafayette bus have a bike rack?

The bus features a bike rack, which has the capacity to hold two bicycles. Passengers are responsible for loading and unloading the bicycles onto the front of the vehicle.

What are the COVID guidelines for the Ride Free Lafayette service?

The Ride Free Lafayette bus is deep-cleaned each day and intermittent cleaning of high-touch points are cleaned throughout the day.

Distancing requirements are required on all buses.

Via Mobility does require all drivers and riders wear a non-surgical face mask while riding the bus.

 

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