Effective Sunday, April 5-July 1
RTD switched to rear-door boarding and exiting on most buses, to provide another layer of social distancing between operators and riders. Passengers with disabilities should continue to board RTD vehicles at the front, where a wheelchair lift is available, if needed. RTD’s over-the-road coaches used on Regional routes have front doors only. So, those passengers will still board and deboard from the front.
Free Fare until July 1
Fare collection will be suspended on all buses and trains across the RTD system. The agency is working through processes for refunds and exchanges on applicable fare products.
Starting Wednesday, July 1, the agency will make two key changes: fare collection will resume, and riders will be asked to board through the front door on all buses.
Beginning July 1, riders will be asked to pay with a ticket, pass or cash when riding on the RTD system. RTD’s Mobile Tickets app will be available for purchases starting that day. Contactless payment options such as these help with safety by lessening contact with the farebox on vehicles. Tickets can also be purchased with the Uber and Transit apps. Discount fares are available for those who qualify, with full details available on the RTD website.
Being mindful of social distancing, RTD has been monitoring passenger loads on its bus and rail services. Bus operators seeing larger crowds forming along their route have been asked to call bus dispatch, so that additional buses can be deployed as they are available.
RTD also asks that the public use judgment in deciding whether to board vehicles, depending upon the number of passengers already on them. The agency is installing signage on buses and trains asking riders to respect social distancing, which is everyone’s responsibility.
For the latest RTD updates about COVID-19, visit rtd-denver.com/coronavirus.